At DTE Energy, serving customers is a top priority. So, what are we doing to improve customer service? Well, for starters we are bringing back more than 100 customer service jobs to Michigan in 2013 to help assist with the 11 million calls that come into our call center each year. More importantly, we want to resolve your call on the first call with a positive “can-do” attitude; and if we don’t get it right the first time – tell us! Your feedback is our foundation for continuous improvement.
Improved delivery of customer service will come through training, such as our “Learning Lab,” where our customers representatives are presented with topics they will regularly encounter when on a call with a customer. For instance, customer representatives may learn about the possible reasons for high bills, and how they can help customers lower their bill.